Terms of sale

These Terms and Conditions set out the conditions under which AzuraGems sells stainless steel jewelry (hereinafter referred to as "Product(s)") to its customers via the website www.azuragems.fr (the "Website").

AzuraGems is a micro-enterprise, registered under SIRET number 88385316000017, headquartered at 27 Rue Léon Frot, 75011 Paris, France.
Email: support@azuragems.fr

The acceptance of these Terms and Conditions of Sale ("T&C") implies full and unconditional acceptance by the Client.

All orders placed on the Website are subject to these T&C. AzuraGems reserves the right to update or modify them at any time. The applicable terms are those in force at the time of the order.

Purpose

These T&C exclusively govern the sales of Products by AzuraGems to buyers who qualify as consumers (hereinafter "Clients") and specify the conditions for ordering, payment, delivery, and handling of any returns of Products ordered by Clients.

The Client acknowledges having read and accepted these T&C by checking the box "I accept the Terms and Conditions of Sale" before completing the online ordering process.

Client

The Client must be a legally capable, adult individual consumer. When placing their first order on the Website, the Client must create a Client account.

The Client agrees to provide complete, accurate, and up-to-date information when opening their account and placing orders.

AzuraGems reserves the right to refuse any order that does not meet these criteria.

Products

The essential characteristics of the Products are presented on the Website within each Product description. If the Client has any questions, they can contact AzuraGems by email at support@azuragems.fr.

Ordering Process

To place an order, the following steps must be followed:

1. The Client browses the Website and adds the desired Product(s) to the cart, specifying the quantity.

2. The Client verifies the cart content.

3. The Client may remove or adjust the quantity of any Product in the cart.

4. The Client proceeds to checkout or continues shopping.

5. To finalize the order, the Client completes the order form and provides the necessary personal information.

6. The Client selects a shipping method.

7. The Client selects a payment method.

8. The Client verifies all order details, including total price, product quantities, and shipping fees.

9. The Client accepts the T&C.

10. The Client proceeds to payment.

Prices are displayed in Euros, VAT included, but excluding customs duties and other taxes. These additional charges, where applicable, are the responsibility of the Client and must be paid directly to the carrier depending on the destination country.

It is the Client’s responsibility to verify the accuracy of the information provided.

AzuraGems reserves the right to refuse, cancel, or terminate any order at any time for legitimate and legal reasons, including in cases where a dispute regarding a previous payment exists or where the order is not compliant with these T&C. The Client will be informed by email.

If a Product becomes unavailable after the order is placed, AzuraGems will inform the Client as soon as possible and, in any event, within 30 business days. If payment has already been made, AzuraGems will refund the full amount paid for the unavailable Product.

The contract is deemed concluded when AzuraGems confirms receipt of the order and verifies its accuracy.

Once the order is validated, the Client will receive an email confirmation summarizing the order details (product description, price, payment method, right of withdrawal, delivery time, and costs).

Lost Package Policy

If the tracking shows "delivered to mailbox" but the Client declares not having received the package, the Client must complete a sworn statement of non-receipt. AzuraGems will then proceed to resend the order free of charge.